Returns Policy

Returns Policy

Each and single piece of Co.Ro. Jewels is the result of careful researches on space applied to Italian artisanal craftsmanship. We do believe that each small imperfection makes a jewel unique.

However, for whatever reasons you wish to return, please consider you are entitled to activate this option within 10 days by the delivery.

According to Italian law (D.lgs. 185/1999),  to exercise your withdrawal rights concerning the contract, you are required to give unequivocal, written and legally valid notification:

We do recommend you to prior contact us at [email protected] to ease the procedure.

We intend the exact and correct exercise of the withdrawal right in the following conditions are entirely respected:

  • Products must be un-used, unworn and in perfect condition (no damaged)
  • Products must be returned within their original package with the receipt / invoice.
  • Products are not customized in any way (engravings, etc) or earrings, earcuffs and earjackets (for hygiene and safety reasons). This, specifically in accordance with article 59 of our Italian Codice del Consumo.

If the returned products turn out to be damaged, used or their value results diminished because of being worn, we at Co.Ro. do reserve the option to refuse the withdrawal and to charge the customer for compensation.

Please consider the returns shipping costs will be beared by you only and therefore they will NOT be refunded.

We at Co.Ro. Jewels take no responsibility for goods before they reach us.

Please do not ship any items before getting in contact with us.

 

Refund

If we agree that the product was indeed faulty, Co.Ro. Jewels will offer a refund credited to the Card or Paypal Account used in the original sales transaction.

Please be aware that in case of refund, the shipping costs will not be refunded.

We do recommend you to use a trusted courier or registered post to send back goods.

After received the returned goods, we at Co.Ro. Jewels are going to check  the fully compliance to all the above mentioned conditions. In case of positive outcome, we at Co.Ro. Jewels will contact you within 48 hours of receiving your returns (excluding weekends and public Italian holidays) with the acceptance of the returned goods by email.

We are going to start the refund procedure within 14 days since the sent of the email approval via paypal or bank transfer.

Exceptions of Liability

Please consider we cannot be held responsible for the unsuccessful delivery of the returns.

If you wish the reparation or the substitution of the goods instead, please check here.

 

 

Contact Us

Co.Ro. Srls

via della Scrofa 52,

00186, Rome, Italy

email: [email protected]

tel: +39 06 4893 0454

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